Full-Service Laundry

Terms of Service for The Company Services:

The services provided by the laundromat that has accepted and processed your order (the "Laundromat" and, together with its Affiliates (as defined herein), the "Company") are subject to your (“Customer”) compliance and acceptance with the terms and conditions set forth below (the “General Terms”).

Please read the following agreement carefully. Customer use of any Company’s services indicates an agreement to be bound by the General Terms. Customer represents that Customer is at least the age of legal majority in Customer's jurisdiction of residence and has the legal right and authority to enter into and be bound by the General Terms.

This agreement is strictly between Company and Customer and does not in any way constitute or imply any relationship with any other parties. As a condition to using any of  Company’s services, and for the mutual benefit of both Company and Customer, Customer agrees to the following:

Garment Care, Missing or Damaged Goods:

The Laundromat reserves the right to send Customer garments to any of Laundromat’s affiliates (each, an “Affiliate”) facilities for washing, drying and folding services. 

Company will comply with all relevant federal and state regulations to try to ensure that washing, drying and folding services are maintained at industry-standard quality, which means substantially the same quality as Company’s competitors who operate in the same jurisdiction.

Company accepts all Customer garments on the basis of weight and does not perform a piece-by-piece count.

Company, due to time constraints, may not read manufacturer suggested care and washing / drying labels.

Company accepts no liability for damage due to normal wear and tear or shrinkage during washing and drying.

Company accepts no liability for “special care” and delicate items that require special attention to be cleaned.

Company reserves the right to refuse cleaning any garment.

Company does not guarantee removal of all stains.

Company is not responsible for loss of or damage to any personal or non-cleanable items left in the clothing or bags such as money, jewelry, or anything else.

If Customer cannot accept the loss of a garment, Company asks that the Customer do not leave it in Company care. Customer may request additional protection for high-value items by notifying Company in writing prior to drop-off; any additional protection, including its availability, scope, and cost, is subject to Company's sole discretion and a separate written agreement between Customer and Company. Absent such a written agreement, the liability limitations described below apply regardless of an item's actual value.

Customer must notify Company in writing within 5 business days of receipt of delivery (or, in the case of non-delivery, within five business days of the promised delivery date) of any lost or damaged items from that particular delivery. Failure to do so constitutes waiver of a claim for any lost or damaged items from that delivery.
Customer has the right to dispute, with his or her bank, any payments charged by Company, subject to the five-business day notification requirement set forth above with respect to claims alleging lost or damaged goods. Company maintains processes to review and address such disputes but cannot guarantee any particular outcome with respect to resolution. 

Customer has the right to dispute, with his or her bank, any payments charged by Company, subject to the five-business day notification requirement set forth above with respect to claims alleging lost or damaged goods. Company maintains processes to review and address such disputes but cannot guarantee any particular outcome with respect to resolution.

On Demand Delivery Partners:

Cents partners with certain third-party services (each, an “On Demand Delivery Partner”) as third-party services to support pickup and delivery logistics. Once an order is accepted by an On Demand Delivery Partner, all responsibility for fulfillment, handling, and delivery lies solely with that On Demand Delivery Partner.

Cents is not liable for any issues, delays, damages, or refund claims resulting from the delivery. By enabling the on-demand delivery feature, you acknowledge that the On Demand Delivery Partner is the acting service provider.

Cents will use its reasonable best efforts to assist with investigations related to non-delivery by an On Demand Delivery Partner but cannot guarantee any particular outcomes. Read here for more information on what do if an on-demand delivery isn't received.

‍Allergy Notice:

Be aware that Company does wash clothes in shared washing machines where different detergents are used, and it is possible that small amounts of prior detergents, which may not be hypoallergenic or to which customer may have an allergy, may not be completely rinsed out of these washing machines. By voluntarily using Company’s services, including, but not limited to, wash, dry and fold services, Customer acknowledges such possibility and risk and assumes the risk of any resulting injury resulting therefrom. The Company assumes no liability for bodily injury resulting from an allergic reaction of Customer that is caused by or relates to Company’s services, except in the case of gross negligence, willful misconduct or fraud. 

Disclaimer:

THE COMPANY’S LIABILITY UNDER THE GENERAL TERMS SHALL BE LIMITED TO GENERAL MONEY DAMAGES IN AN AMOUNT NOT TO EXCEED THE CHARGES ACTUALLY PAID BY CUSTOMER TO COMPANY (THE “LIABILITY CAP”). THIS LIABILITY SHALL BE THE EXTENT OF THE COMPANY’S LIABILITY REGARDLESS OF THE FORM IN WHICH ANY LEGAL OR EQUITABLE ACTION MAY BE BROUGHT AND THE FOREGOING SHALL CONSTITUTE CUSTOMER’S EXCLUSIVE REMEDY; PROVIDED THAT THE LIABILITY CAP SHALL NOT APPLY IN INSTANCES OF COMPANY’S GROSS NEGLIGENCE, WILLFUL MISCONDUCT OR FRAUD. IN NO EVENT WILL COMPANY BE HELD LIABLE OR BE RESPONSIBLE FOR ANY CONSEQUENTIAL, SPECIAL, INDIRECT, INCIDENTAL, OR PUNITIVE LOSS OR DAMAGES WHETHER OR NOT THE COMPANY KNEW OR SHOULD HAVE KNOWN OF THE LIKELIHOOD OF ANY LOSS OR DAMAGES. THE COMPANY DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, WITH RESPECT TO THE SERVICES RENDERED UNDER THIS AGREEMENT.

Force Majeure:

IN NO EVENT WILL COMPANY BE LIABLE FOR ANY FAILURE OR DELAY IN FULFILLING OR PERFORMING SERVICES WHEN AND TO THE EXTENT SUCH FAILURE OR DELAY IS CAUSED BY OR RESULTS FROM ACTS OR CIRCUMSTANCES BEYOND THE REASONABLE CONTROL OF COMPANY INCLUDING, WITHOUT LIMITATION, ACTS OF GOD, FLOOD, FIRE, EARTHQUAKE, EXPLOSION, GOVERNMENTAL ACTIONS, WAR, INVASIONS OR HOSTILITIES (WHETHER WAR IS DECLARED OR NOT), TERRORIST THREATS OR ACTS, CYBERATTACKS, RIOTS OR OTHER CIVIL UNREST, NATIONAL EMERGENCIES, REVOLUTIONS, INSURRECTIONS, PANDEMICS, EPIDEMICS, LOCKOUTS, STRIKES OR OTHER LABOR DISPUTES (WHETHER OR NOT RELATING TO COMPANY’S WORKFORCE), RESTRAINTS OR DELAYS AFFECTING CARRIERS, INABILITY OR DELAY IN OBTAINING SUPPLIES OF ADEQUATE OR SUITABLE MATERIALS, OR TELLECOMMUNICATION BREAKDOWN OR POWER OUTAGE.

Entire Agreement / Choice of Law:

These General Terms constitute the complete, exclusive, and entire agreement between Customer and Company, may not be modified except in writing signed by Customer and Company, and shall be governed by the jurisdiction of the servicing location that processed Customer’s order(s).

Cents Membership Program Terms of Service

These Terms of Service (“Subscription Terms”) govern the subscription-based services (“Subscription Services”) offered by Company through the Cents software application. Capitalized terms used but not defined herein have the meaning ascribed to them in the General Terms. By subscribing to any of the Subscription Services, Customer agrees to these Subscription Terms in addition to the General Terms applicable to the platform.

1. Subscription Terms.

a. The specific details of all Subscription Services, including the features, benefits, pricing, and any required commitment duration, are displayed on the platform as applicable to each Subscription Service.

b. Certain Subscription Services may require a minimum subscription term. By subscribing, the customer agrees to any specified minimum term or financial commitment as set forth in the subscription description.

c. To receive certain benefits, such as discounts or enhanced features, Customer may be required to commit to a minimum duration of, or a specified minimum spend over, the term of the subscription. Customer acknowledges that they are receiving this benefit in consideration for making this financial commitment and agrees to pay all amounts due under this subscription regardless of services used.

2. Automatic Renewal and Cancellation.

a. Subscriptions are offered on an auto-renewal basis, renewing automatically at the end of each term, unless canceled by Customer. 

b. Customer may cancel a Subscription Service by scheduling a meeting with their customer support manager, as indicated on the “Subscription” page of the platform. Cancellations requested by Customer before the end of a minimum required term will not result in a refund for the remaining period unless otherwise specified.

c. Customer may opt out of automatic renewal through the platform interface or by contacting customer support.

3. Modifications to Subscription Terms and Pricing.

a. Company reserves the right to modify the features, benefits, pricing, and other terms of the subscription at any time. Any changes will be communicated to Customer in writing in advance, including information regarding when the modifications will take effect.


b. In cases of material changes to pricing or term length, Customers will be given the option to cancel without penalty if they do not agree with the updated terms, provided the cancellation request is submitted, in writing, within 30 days of receiving notice of the changes.

4. Payment and Refund Policy.

a. Subscription payments are non-refundable, except as required by applicable law or as otherwise specified in the individual subscription offering.


b. If a subscription includes a minimum spend requirement, Customer is expected to meet this amount. Failing to do so may result in the forfeiture of certain subscription benefits or the termination of the subscription without refund.


c. Payment methods are stored securely within the platform and will be used for recurring payments as authorized by Customer.

5. Suspension and Termination.

a. Company reserves the right to suspend or terminate Customer’s subscription if there is a breach of these Subscription Terms or the General Terms.


b. Upon suspension or termination, Customer will no longer have access to the Subscription Services, and any prepaid amounts may be forfeited, subject to the specific terms of the subscription.

6. Limitations of Liability.

THE COMPANY’S LIABILITY UNDER THE SUBSCRIPTION TERMS SHALL BE LIMITED TO GENERAL MONEY DAMAGES IN AN AMOUNT NOT TO EXCEED THE CHARGES ACTUALLY PAID BY CUSTOMER TO COMPANY (THE LIABILITY CAP). THIS LIABILITY SHALL BE THE EXTENT OF THE COMPANY’S LIABILITY REGARDLESS OF THE FORM IN WHICH ANY LEGAL OR EQUITABLE ACTION MAY BE BROUGHT AND THE FOREGOING SHALL CONSTITUTE CUSTOMER’S EXCLUSIVE REMEDY; PROVIDED THAT THE LIABILITY CAP SHALL NOT APPLY IN INSTANCES OF COMPANY’S GROSS NEGLIGENCE, WILLFUL MISCONDUCT OR FRAUD. IN NO EVENT WILL COMPANY BE HELD LIABLE OR BE RESPONSIBLE FOR ANY CONSEQUENTIAL, SPECIAL, INDIRECT, INCIDENTAL, OR PUNITIVE LOSS OR DAMAGES WHETHER OR NOT THE COMPANY KNEW OR SHOULD HAVE KNOWN OF THE LIKELIHOOD OF ANY LOSS OR DAMAGES. THE COMPANY DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, WITH RESPECT TO THE SERVICES RENDERED UNDER THIS AGREEMENT.
IN NO EVENT WILL COMPANY BE LIABLE FOR ANY FAILURE OR DELAY IN FULFILLING OR PERFORMING SERVICES WHEN AND TO THE EXTENT SUCH FAILURE OR DELAY IS CAUSED BY OR RESULTS FROM ACTS OR CIRCUMSTANCES BEYOND THE REASONABLE CONTROL OF COMPANY INCLUDING, WITHOUT LIMITATION, ACTS OF GOD, FLOOD, FIRE, EARTHQUAKE, EXPLOSION, GOVERNMENTAL ACTIONS, WAR, INVASIONS OR HOSTILITIES (WHETHER WAR IS DECLARED OR NOT), TERRORIST THREATS OR ACTS, RIOTS OR OTHER CIVIL UNREST, NATIONAL EMERGENCIES, REVOLUTIONS, INSURRECTIONS, EPIDEMICS, LOCKOUTS, STRIKES OR OTHER LABOR DISPUTES (WHETHER OR NOT RELATING TO COMPANY’S WORKFORCE), RESTRAINTS OR DELAYS AFFECTING CARRIERS, INABILITY OR DELAY IN OBTAINING SUPPLIES OF ADEQUATE OR SUITABLE MATERIALS, OR TELLECOMMUNICATION BREAKDOWN OR POWER OUTAGE.

7. Governing Law.

a. These Subscription Terms constitute the complete, exclusive, and entire agreement between Customer and Company, may not be modified except in writing signed by Customer and Company, and shall be governed by the jurisdiction of the servicing location that processed Customer’s order(s).