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AI-powered customer service built for laundry businesses
- Built-in understanding of laundry terminology, garment care, pricing, and services
- Shares order status, processes new orders, and places pickup & delivery orders over the phone (existing customers, own-driver operators)
- Serves customers in 10+ languages, with message and call transcripts translated instantly
- Automatically announces store closures to callers - no manual setup required
- Checks Laundroworks card balances and account info on demand
- Never misses a call with 24/7 availability, even after hours - all while working with your existing Cents and Laundroworks systems
Customizable solutions for every laundry business model
- Connects with customers on their preferred channels - phone, SMS, and website chat
- Comprehensive call reporting, transcriptions, and analytics
- Texts the order link when customers ask to place an order
- Turns off pickup & delivery mentions for self-serve only businesses
- Flexible escalation, transfer to in-store staff, offshore Cents Support, or bypass with an email/text summary, plus a fallback number for busy or unanswered lines
- Centralized escalation across all your locations, with notifications you can opt into for every event
- Customize your AI's tone, interruption sensitivity, and response speed or copy one location's setup to every store in one step
Turn every call into a business opportunity
- Turn routine calls into profitable transactions
- Generate revenue when your store is closed
- Eliminate missed calls and abandoned customers
- Free your staff to focus on high-value activities
- Replace multiple phone lines with one intelligent solution
Elevate customer service across every touchpoint
- Immediate order status and account details
- Consistent, expert-level customer interactions
- Tailored communication based on customer history
- Effortless ordering process from call to completion
- Smart escalation protocols that know exactly when to bring in your team
Real customers, real results
See how Aprill and Shane Ashley from Freedom from Laundry went from carrying 5 phones to reducing daily calls from 50 to 10 with Cents Assist.
From missed calls to maximized opportunities
"Before Cents Assist, we were missing calls simply because we needed to prioritize customers standing right in front of us. Since implementing the system, we've seen a direct impact on our bottom line. The system's 100% answer rate means we never miss an opportunity, and customers receive professionalized, consistent information."
– Brian Riseland, Laundry Genius
Frequently Asked Questions
To comply with data protection requirements, your business must have an active website with a privacy policy posted.
You'll tell us how you want your receptionist team to be set up, including flow customizations and its knowledge base. Then, we'll set you up with our in-house AI experts to ensure you're satisfied with Assist and you have all the best configurations for your business. This will all happen behind the scenes so your business can run as usual before going live.
You get unlimited AI-powered calls, multi-language support with language-trained voices, and 24/7 availability. Assist places orders and pickup & delivery requests over the phone, SMS, and website, shares order status, and checks Laundroworks card balances. It also handles custom escalation, automatic store closure announcements, email notifications for every escalation event, full Cents and Laundroworks integration, voice customization, cross-location config copying, and comprehensive call reporting and analytics.
Cents Assist acts as the front line of your business with full integration into the rest of the Cents platform. Instead of calls and texts directly reaching your store, your AI receptionist team will filter out between 80% and 100% of inquiries before they reach your team, depending on your preferences. You'll have full visibility into all of these calls and messages and can monitor and tweak how the AI is responding. Assist has full context of your customers, orders, Laundroworks cards, and more that you already have within Cents—with no need for additional setup.
Choose between in-store transfers, offshore Cents Support, or bypassing transfers entirely with an email/text summary sent to the owner. Add a secondary fallback number for busy or unanswered lines, and opt into email notifications for every escalation event. You set the rules during setup.
Cents Assist serves customers in English, Spanish, and 10+ additional languages.
Yes, Cents Assist centralizes call handling across all your locations with location-specific configurations, and you can copy one location's full setup to every other store in a single action. If locations share similar names, Assist prompts callers to select their store by number pad when it can't identify the location automatically.
Your AI receptionist team can share existing order status, process new orders, and text order links when customers ask to place an order. For self-serve locations, pickup and delivery mentions can be turned off automatically.
You receive comprehensive training and continued support throughout usage.
We have a 99.9% uptime track record; however, during any system outages, calls will be forwarded directly to your store.
Cents Assist pulls washer and dryer info directly from Business Manager via the Machines & Pricing tab in Location Settings - no manual entry needed, and pricing stays in sync automatically.
