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AI-powered customer service built for laundry businesses
- Built-in understanding of laundry terminology, garment care, pricing, and services
- Share existing order status with customers and process new orders
- Check Laundroworks laundry card balances and provide account information on demand
- Serve customers in English, Spanish, and additional languages
- Never miss a call with 24/7 availability, even after hours
- Works with your existing Cents and Laundroworks systems
Customizable solutions for every laundry business model
- Connect with customers on their preferred channels: professional phone support, text-based messaging/SMS, and website chat
- Comprehensive call reporting, transcriptions, and analytics
- Text the order link when customers ask to place an order
- Turn off any mention of pickup and delivery for self serve only businesses
- Transfer calls to offshore Cents Support team instead of in store attendant
- Bypass call transfer with email and text message directly to the owner
- Centralized call handling across all your locations
Turn every call into a business opportunity
- Turn routine calls into profitable transactions
- Generate revenue when your store is closed
- Eliminate missed calls and abandoned customers
- Free your staff to focus on high-value activities
- Replace multiple phone lines with one intelligent solution
Elevate customer service across every touchpoint
- Immediate order status and account details
- Consistent, expert-level customer interactions
- Tailored communication based on customer history
- Effortless ordering process from call to completion
- Smart escalation protocols that know exactly when to bring in your team
Real customers, real results
See how Aprill and Shane Ashley from Freedom from Laundry went from carrying 5 phones to reducing daily calls from 50 to 10 with Cents Assist.
From missed calls to maximized opportunities
"Before Cents Assist, we were missing calls simply because we needed to prioritize customers standing right in front of us. Since implementing the system, we've seen a direct impact on our bottom line. The system's 100% answer rate means we never miss an opportunity, and customers receive professionalized, consistent information."
– Brian Riseland, Laundry Genius
Frequently Asked Questions
You'll tell us how you want your receptionist team to be set up, including flow customizations and its knowledge base. Then, we'll set you up with our in-house AI experts to ensure you're satisfied with Assist and you have all the best configurations for your business. This will all happen behind the scenes so your business can run as usual before going live.
You get unlimited AI-powered calls, multi-language support, 24/7 availability, order placement over phone, SMS, and website, share existing order status with customers, check Laundroworks card balances, custom escalation processes, complete integration with Cents and Laundroworks systems, and comprehensive call reporting, transcriptions, and analytics.
Cents Assist acts as the front line of your business with full integration into the rest of the Cents platform. Instead of calls and texts directly reaching your store, your AI receptionist team will filter out between 80% and 100% of inquiries before they reach your team, depending on your preferences. You'll have full visibility into all of these calls and messages and can monitor and tweak how the AI is responding. Assist has full context of your customers, orders, Laundroworks cards, and more that you already have within Cents—with no need for additional setup.
You can choose between in-store transfers, offshore Cents Support team, or bypass call transfers entirely with email and text messages sent directly to the owner with call reason and summary. You determine escalation rules during setup.
Cents Assist serves customers in English, Spanish, and additional languages.
Yes, Cents Assist provides centralized call handling across all your locations with location-specific configurations.
Your AI receptionist team can share existing order status, process new orders, and text order links when customers ask to place an order. For self-serve locations, pickup and delivery mentions can be turned off automatically.
You receive comprehensive training and continued support throughout usage.
We have a 99.9% uptime track record; however, during any system outages, calls will be forwarded directly to your store.
