BlobB_Cents Insurances
CENTS INSURANCE

Laundry-first protection that understands your business

We've partnered with Authentic to introduce Cents Insurance: Coverage that truly understands your laundromat. Our industry-focused approach delivers tailored protection at competitive rates, accessible directly in your Cents Business Manager.

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Insurance options designed for laundromats

What is Cents Insurance? What makes Cents Insurance different? What types of insurance are available? What are the key benefits?

What is Cents Insurance?

Cents Insurance offers comprehensive business coverage, providing an all-in-one solution for efficient business management and risk coverage designed specifically for laundromat businesses.

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Coverage based on your operation's actual risk profile, not generic assumptions.

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Expert guidance from insurance specialists who understand your business.

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Save on premiums with coverage designed for your laundromat's specific needs.

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Manage all policies directly through your Cents Business Manager.

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Protection built for laundromat success

Modern laundry insurance: faster service, simpler process, competitive pricing.

Streamlined Protection, Real Savings

Maximize efficiency, minimize costs

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  • Cancel anytime with no fees
  • Flexible monthly payment options
  • No disruption to your operations
  • Policy transition with pro-rated refund from your existing coverage
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Laundry-Focused Risk Management

Coverage designed for your unique challenges

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  • Protection against common industry claims, including dryer fires, slip and falls, water damage, and business interruption
  • Unlimited certificates of insurance
  • Easy policy management within your Cents Business Manager
  • Fast claims management (typically within 48 hours)
  • Expert guidance from Authentic Insurance licensed agents
  • Backed by "A-Excellent" AM Best rated insurers through Everspan Insurance Company
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Coverage Options Tailored for Laundry Businesses

Comprehensive protection plans

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  • General Liability Insurance: Protects against customer injuries, property damage, and legal disputes
  • Property Contents Insurance: Protects physical assets from theft, fire, vandalism, and weather-related events
  • Workers' Compensation Insurance: Covers employees for work-related injuries or illnesses
  • Business Owner's Policy (BOP) Insurance: Combines General Liability and Property Insurance into a single package
  • Hired and Non-Owned Auto (HNOA): Covers the usage of any vehicles not owned by the business, like employee vehicles
  • Employment Protection Liability (EPL): Protects you against claims made by employees (past, present, or prospective) alleging violations of their legal rights
*If your business has greater than $500K Business Personal Property, we recommend getting a quote and then speaking with an agent to complete your BPP application. At this time, this requires additional approvals.
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Must-Have Protection

Essential coverage for laundromat success

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  • Replacement cost coverage (not actual cash value) - The difference between getting full replacement or just depreciated value
  • Adequate liability coverage for slip and falls
  • Business interruption insurance that matches actual income
  • Proper cash-on-premises coverage
  • Customer goods coverage
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Frequently Asked Questions

Who is Authentic?

Authentic is an insurance infrastructure company that enables platforms like Cents to offer insurance to their customers.

Who is eligible for Cents Insurance?

We offer coverage in all U.S. states except Hawaii and Alaska.

Do you cover 24-hour laundromats?

Currently, we cannot cover 24-hour laundromats. 

What determines eligibility and rates?

Factors include location, hours of operation, building structure, claims history, and risk mitigation practices. Cents is able to underwrite your specific laundromat needs to give you a personalized insurance experience.

What are the major risk factors for laundromats?

  • Dryer fires: Often due to poor vent maintenance or customers putting oily rags in dryers

  • Slip and falls: Potentially costing $40,000+ per incident between settlement and legal fees

  • 24-hour operations: Higher risk for unattended facilities

  • Location factors: Urban areas, high-crime neighborhoods, and shared buildings can increase risk

Why are traditional insurance policies often insufficient for laundromats?

Many laundromat owners are unknowingly underinsured or overpaying due to:

  • Misclassification (e.g., being classified as a "drop station" rather than a laundromat)

  • Policies that exclude or severely limit water damage coverage

  • Inflation increasing replacement costs (~20% annually)

  • Regional pricing variations ($16-20K annually in NYC vs. half that in the Midwest)

Is coverage different for unattended versus attended laundromats?

Yes. Unattended operations (coin-only facilities with no staff) typically require additional coverage considerations:

  • Higher liability limits

  • Specific security measures

  • More comprehensive property coverage Attended operations generally receive more favorable rates due to reduced risk.

Does coverage differ for leased versus owned properties?

Yes. When leasing:

  • Your landlord may require you to insure building elements beyond your business operations

  • You'll need to list the landlord as an "additional insured"

  • You may need specific coverage for water and fire damage based on lease terms

We do not currently offer building coverage, so for owned buildings you may consider us for your General Liability and cover your property on a separate market.

What if I have multiple locations with multiple business types?

  • If your business has multiple locations, but with the SAME business type, you can add them all into one policy

  • If your business has multiple locations, but with MULTIPLE business types, we would recommend that you purchase each business separately

My business has greater than $500K Business Personal Property. Am I eligible to participate?

If your business has greater than $500K Business Personal Property, we recommend getting a quote and then speaking with an agent at the number listed in your policy hub. At this time, this requires additional approvals.

How will I access the policy management dashboard?

The dashboard integrates directly into the Cents Business Manager. Access your policy management hub through the email link sent after activation or by visiting the policy management hub found in the user dropdown menu in your Cents Business Manager and entering your security code.

Can I cancel my existing policy and switch to Cents Insurance?

Once you sign up for a new policy with Cents Insurance, you can easily cancel your existing policy by entering your policy number and details, and we'll cancel it automatically for you.

What renewal process will be in place after the first year?

You'll receive automatic notifications before renewal with opportunities to review and adjust coverage.

How can I lower my insurance costs?

  • Professional vent cleaning every 2 years

  • Employee training on documentation and incident response

  • Camera systems with footage saved permanently after incidents

  • Regular policy reviews to adjust for inflation and business changes

  • Attended operations when possible

Who do I contact for support?

Contact our Cents Insurance Support Team at support+cents@authenticins.com or 509-516-2835

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Insurance that speaks laundromat

Speak with a licensed Authentic Insurance specialist who understands the laundromat business inside and out.

 

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