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We're excited to announce major enhancements to Cents Accelerate! These powerful updates are designed to help laundry businesses strengthen customer relationships and boost repeat revenue—all within a single, unified platform. With these new capabilities, laundry operators can now streamline and execute their marketing efforts entirely through Cents.
"We integrated automated campaigns and review management into the Cents platform so operators can leverage existing customer data to send targeted messages without leaving their dashboard," said Gilli Cherrin, Co-founder and Chief Product Officer at Cents. "It's about creating one unified system where operations and customer engagement work together to drive repeat business."
What Can Cents Accelerate Do For Your Business?
The enhanced Cents Accelerate gives owners and operators the power to automate their marketing and customer engagement directly within their business management platform. With these new capabilities, you'll experience:
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"Set it and forget it" automated campaigns that trigger based on customer behaviors
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Advanced audience segmentation using your existing customer data for personalized messaging
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Customizable flows and templates to maintain brand consistency across all communications
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Comprehensive analytics with real-time insights into campaign performance
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Multi-channel marketing through both email and SMS to reach customers their preferred way
Easy to Set Up, Powerful to Use
Want to see these powerful new features in action? Watch our overview video:
The platform supports advanced trigger capabilities that allow for automated responses to customer events including new orders, account updates, and status changes. You can automatically send welcome emails to new customers, request reviews following completed orders, and engage VIP segments with exclusive promotions.
Proven Results in Customer Engagement
Early adopters of Cents Accelerate have reported significant improvements in customer engagement and revenue growth. Horace Lewis, owner of Xpress Laundry, shared his experience: "We collected five reviews on the first day using the automated campaigns. I set up three VIP tiers with different discounts, and SMS messages automatically trigger when customers reach each tier. This feature is amazing."
Enhanced Marketing Tools That Drive Results
Automated campaigns can be designed for:
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Welcoming new customers with personalized onboarding
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Requesting Google Reviews after completed orders
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Promoting special offers to targeted customer segments
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Creating VIP tier programs with automatic discount triggers & more to help you engage customers at every stage of their journey
The two-way chat functionality enables direct customer interaction, creating opportunities for real-time engagement and support, while comprehensive analytics help you track opens, clicks, and conversions directly within the Cents dashboard.
Frequently Asked Questions:
How can I use campaigns for my business?
Common campaigns include promoting special offers, requests for reviews, and re-engagement campaigns to get your customers back in the door. You can also use campaigns to promote loyalty programs, referral incentives, and seasonal discounts to help retain customers.
Will Cents help me customize email campaigns or new templates?
No, we will not directly customize your personalized templates. However, we do offer a set of default recommended templates designed by our marketing experts. You can edit or customize these templates to fit your own branding.
Can I segment my send list for different emails?
Yes, filter customers based on various criteria and save these selections as Groups. You can then choose which customer Group should receive your message, enabling more personalized and effective email marketing.
Ready to Get Started?
If you're already a Cents customer, contact your Customer Success Manager to learn more. Not a Cents customer yet? Schedule a demo to discover how Cents Accelerate can work for your business.
Welcome to the future of marketing automation for laundry businesses with Cents!
