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Turn Happy Customers Into Your Most Powerful Marketing Advocates
We're thrilled to announce the launch of Cents Review Management for all laundromat owners! This game-changing feature allows you to monitor, respond to, and leverage customer reviews across Google and Yelp—all from one central dashboard.
"Online reviews can make or break a local business, but most laundry business owners don't have time to constantly check multiple platforms," says Francine Dong, Product Manager at Cents. "We built Review Management to give operators complete visibility into their reputation without the hassle. Now you can see all your reviews in one place, respond quickly, and turn satisfied customers into advocates—all without leaving your Business Manager. By combining review management with your existing Accelerate campaigns, you have full control over your online reputation. It's about saving time while building the trust that drives new business."
What Can Review Management Do For Your Business?
Review Management centralizes your reputation across major platforms and integrates with your Accelerate campaigns, giving you the tools to build trust, respond faster, and capture more positive reviews. With this powerful new feature, you'll experience:
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Complete visibility of your online reputation in one unified dashboard
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Faster response times that show customers you care and can turn detractors into advocates
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Increased review volume with personalized, customizable review request links
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Better local search rankings from higher ratings and more reviews
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Operational insights from customer feedback patterns
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Full reputation control alongside your marketing campaigns
All-in-One Review Dashboard: See the Complete Picture
Your online reviews directly impact your bottom line. Cents Review Management gives you a bird's-eye view of your reputation without juggling multiple logins or missing important feedback.
Unified Review Inbox
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Consolidates feedback from Google and Yelp alongside your other customer interactions
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View your star rating across all platforms at a glance
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Real-time monitoring with automatic notifications ensures you never miss a review—good or bad
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Stay informed without constantly checking external platforms
Smart Filtering & Organization
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Focus on specific platforms to prioritize responses
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Filter by star rating to address urgent issues or celebrate wins
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Track review trends over time to identify patterns
Respond Directly in Cents: Turn Reviews Into Revenue Opportunities
Stop switching between tabs and platforms. Reply to Google and Yelp reviews without ever leaving your Business Manager.
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Streamlined workflow keeps you in one place for all customer communications
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Quick, professional responses help you maintain your brand voice
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Fast turnaround times demonstrate your commitment to customer satisfaction and can convert unhappy customers into loyal advocates
Capture More Reviews: Make It Easy for Happy Customers to Share
The best marketing is word-of-mouth from satisfied customers. Review Management makes it simple to request and receive more positive reviews with powerful customization options.
Personalized Review Link
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Makes review requests effortless—share your unique link via text, email, or in-person
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Automatically prompts customers for both internal and external reviews based on your settings
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Fully customizable to match your brand—edit the header, filters, link URL, and subtext
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Direct customers to your preferred platforms where reviews matter most
Seamless Integration
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Works with your existing Cents customer data
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Integrates with your Accelerate campaigns for complete reputation control
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Track review requests alongside your other marketing touchpoints
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Manage everything from one powerful platform
Why Review Management Matters for Your Laundry Business
In today's digital-first world, potential customers research businesses online before ever walking through your door. With Cents Review Management integrated with your marketing campaigns, you can:
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Boost local search visibility with higher ratings and more reviews
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Build trust with potential customers researching laundry services
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Recover at-risk customers by responding quickly to negative feedback
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Identify operational issues before they become bigger problems
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Showcase your excellence across the platforms where customers make decisions
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Control your entire online reputation alongside your marketing efforts
Frequently Asked Questions:
How much does Cents Review Management cost?
Review Management is available as a $25/month add-on.
Which review platforms are currently supported?
Review Management currently supports Google and Yelp, the two most important platforms for local laundry businesses.
Can I respond to all reviews directly in the Business Manager?
Yes! You can read and respond to both Google and Yelp reviews without leaving Cents.
How does the personalized review link work?
You'll receive a unique, customizable link that makes review requests much easier. When you share your personal review link with customers via text, email, or in-person, it automatically prompts them for both an internal and external review depending on your settings. You'll be notified when a review is left without having to check other platforms. You can customize your review link by editing the header, filters, the link itself, subtext, and more.
Can I filter reviews to see only negative feedback?
Absolutely. Use the star rating filter to view reviews by rating level, or filter by platform to see Google or Yelp reviews separately.
Will Review Management integrate with my existing Cents Accelerate campaigns?
Yes! Review Management integrates with Cents Accelerate campaigns, giving you full control over your online reputation by combining marketing campaigns and review management in one platform.
How quickly will I see new reviews in my dashboard?
Review Management monitors your connected platforms in real-time, so new reviews appear in your dashboard as soon as they're posted. You'll be notified when reviews are left without needing to check external platforms.
Can I connect multiple stores or remove some stores from the aggregated reputation score?
Yes, Review Management will pull all reviews connected to your Yelp or Google businesses. You can choose to show or hide reviews from any of these stores.
Ready to Get Started?
Review Management is now available as a $25/month add-on. Want to see how Review Management and the full suite of Accelerate Marketing tools can help grow your laundry business?
Learn more about Cents Accelerate or schedule a meeting with a laundromat expert to discover how you can take control of your online reputation and drive more customers through your door.
Welcome to simplified reputation management with Cents!
Already using Cents Accelerate? Contact our Customer Success team for personalized assistance getting started with Review Management.
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