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For May’s #DimeOfTheMonth, we are thrilled to feature our Customer Success Manager, Storm Sanchez! Storm prides himself on his hard work and the meaningful connections he builds with laundromat owners by understanding their business needs and taking them to the next level. From his love of dance to his daily gratitude practices, we spoke to Storm to understand how his enthusiasm, dedication, and pursuit of continuous growth has shaped his personal life and career.
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What gets you out of bed in the morning?
This one is a stumper. I was going to joke and say the alarm clock, but I want to say being of service and getting to help people every day gets me out of bed. I also practice gratitude every morning and try to think of 3 or 4 things to be thankful for to start my day. If I wake up early enough, of course.
What makes Cents different from other places that you have worked?
They give you your autonomy. You can just be yourself. If you work hard and you do good work, they let you do your thing. I like to say they let me wear my hoodie. Other places you have to fit a certain mold, whereas at Cents, if you're working hard and you’re taking care of your customers, it doesn't matter what you wear. Make sense?
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What has your career path looked like?
Right after college, I was an inbound salesperson for a company called Build.com. That ended up being more of account management than sales. After that, I went into actual account management for a few years at a company called Houzz. Now I'm at Cents doing account management for our Client Success team. So really I've been an account manager for seven to eight years.
I stumbled upon this career though. In college I majored in marketing, but I never took interest in the marketing side of things, whereas I took interest in being face to face with people. I didn't know that account management was a thing, I thought it was just sales. Then I discovered account management and thought this is more my route. I'm not very salesy, but I can build relationships, so I've been doing it ever since college.
What’s your proudest career moment?
I'm really proud of the relationships I build with my operators, that they can feel comfortable coming to me with their problems or their questions, and knowing that they have a partner here at Cents. I take pride in that. They call me and I'm there to be of service to them. It's probably my proudest and hardest thing.
What advice would you give your younger self?
Buy Bitcoin? And I'd also say don't sweat the small stuff. Just keep going, everything is always going to be fine. Life gets hard but if you have good friends and family around you, you're going to be okay. I think when I was younger I was stressed about everything. But as I grew up, I realized that some things really don't matter.
Tell us one thing that people don't know about you.
I'm an avid dancer. I do cumbia and salsa dancing every week, and I take hip hop classes at least once a month. I also go to social dancing events. So yeah, I'm really good at dancing. I'm not, but I really enjoy dancing and I'm trying to get better.
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Walk us through a typical weekend for you.
A typical weekend, as of late, is waking up. Mow the lawn. Do all the hard work before the weekend starts. Then I'll kick back and go grab some coffee. There's a sick coffee shop that has really good guava pastries. I go every Saturday, it's ridiculous. I'm also learning how to surf, so I try to hit the beach every single day. Other than that I mainly just like taking care of my friends and my family, going out to eat, and trying new restaurants. It's kind of sporadic, but I try to be active and be around my friends and my community as much as possible.
What are the mottos that you live by? Personal mantras or just some words that you love?
I’m a pretty optimistic person and I think one of my favorite quotes is “every problem is an opportunity in disguise”. I don't know who actually said that, but basically it means everything you come across in life is how you look at it. Anything that you see that's in your way, you can either think it is the end of the world or you will learn something new from it. Like life is like what you create, not necessarily what happens to you.
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