Using Technology to Scale Laundry Pickup and Delivery

Jordan Berry from Laundromat Resource alongside Nick Chapleau, Head of Dispatch at Cents and former-CEO of Starchup, and Gilli Cherrin, Chief Product Officer at Cents, discussed the importance of implementing a business management software to scale pickup and delivery.

A split image with a man picking up laundry from a woman and the other a man dropping off laundry at the laundromat

Why use technology to scale pickup and delivery


The power of technology

There are many moving parts to the pickup and delivery business. To offer the quality experience your customers are looking for, you need a system that can manage every element of the business while delivering a streamlined, simple ordering process. 


The demand is outpacing supply

The market for wash-dry-fold and pickup and delivery services is at an all-time high. Customers know what to expect from this level of service, and they're willing to pay that price for a high-quality, premium experience. Not only do you need technology to help manage at scale, but your employees need resources to make sure business runs smoothly.


Customers expect conveniece

With platforms like DoorDash, Postmates, and Uber Eats, customers are already trained to expect the same level of convenience from all their delivery providers. Using a pickup and delivery platform built for the laundry industry, you'll be able to offer the same convenience and minimize the customer effort it requires to order.


Watch our webinar recording

Nick Chapleau and Gilli Cherrin took a deep dive into Cents Dispatch: the consolidation of Starchup's advanced pickup and delivery platform with Cents' gig economy pickup and delivery product. They also discussed:

  • The customer demand for higher quality services and experiences

  • The importance of giving employees resources and tools to succeed

  • Why you need a laundry pickup and delivery platform to scale your business