How to Decide on the Right Laundromat Software - Jordan Berry's 2 Cents

Laundromat business owners have to juggle a lot of duties on a day-to-day basis. It can be hard to keep track of everything, but with the right laundromat software, you can make your life a little bit easier. Deciding to purchase a laundromat software package is not one to be taken lightly. There are a few key factors you will want to take into account before making your final selection. 

Important factors in choosing a laundromat software solution:

• Ease of use: An intuitive, user-friendly interface is essential for any software. Look for a laundromat software package that offers easy navigation and a streamlined dashboard. Clear instructions, tool tips, and easy access to frequently used functions are all key attributes to consider. Also, consider whether the software offers a mobile version or app, as this can greatly support convenience.

• Features: Every laundromat business has unique requirements when it comes to product features. If you want to track your inventory, make sure the software package includes an advanced inventory management system, which can monitor stock levels in real-time, offer automated re-ordering, and provide analytic insights. Consider other specific needs such as an integrated payment system, customer management system, or even marketing features, and choose a software that can cater to these.

• Pricing: On top of the initial cost, consider ongoing costs such as maintenance fees, upgrade costs, and support fees. Some software packages may also offer optional modules for an additional price. Compare the pricing structures of various software packages, and consider which offers the best value for your business, given your specific needs and budget constraints.

   

• Customer support: High-end customer support is extremely important in case of technical issues or queries. Look for software providers who offer 24/7 support, with various contact options such as phone, email, or live chat. Check whether the company offers resources like a knowledge base, tutorials, and user community for added assistance and built-in training materials.

• Equipment: Compatibility with your existing equipment, from laundry machines to computers, is another top-of-mind consideration for seamless operations. Check whether the software can integrate with your existing hardware or if you need to invest in new equipment. If in doubt, ask a representative from the software company to provide information on system requirements.

• Security: Data security is king. Opt for software that uses high-level encryption and complies with international data protection regulations, such as the General Data Protection Regulation (GDPR) and Payment Card Industry Data Security Standard (PCI DSS). Other features to look for include secure user authentication, regular automatic backups, and disaster recovery mechanisms.

• Customizability: Your laundromat's needs will change over time, and your software should adapt accordingly. Look for software that offers customizable modules and flexible user settings. This may range from adding new product lines to adjusting pricing models, or modifying customer communication templates. A software package that offers an API (Application Programming Interface) can allow further customization and integration with other systems down the road. This may be an important factor down the road if you have aspirations for major growth!

• Future development: When choosing a software package, consider its roadmap for future development. Will it be able to keep pace with changing technology and industry trends? Regular updates and new features are a positive sign, because they indicate the company’s commitment to staying current and competitive. Updates should be included in your package or priced very reasonably. You shouldn’t feel like the software company you choose to partner with is constantly nickel-and-diming you!

• Industry trends: The future of the laundromat industry is digital, and customer expectations for seamless, convenient experiences are only growing. Look for a software company that knows the laundry industry and stays current with industry trends, offering features like online booking, mobile payments, real-time machine availability, and notifications. Features that enhance customer experience, as well as improve operational efficiency, will give your laundromat the foundation for long term success.

What Software is Available for Laundromat Owners?

There are different software programs available to laundromat owners. Some programs are more comprehensive than others. It is important to decide what type of features you need before selecting a software program.

The most popular types of software used by laundromat owners include:

• Laundry Management Systems (LMS)

• Point of Sale (POS)

• Laundromat Card Systems

• All-in-One Systems

Many laundry software companies are starting to implement the "All-in-One" approach to their software services. With an all-inclusive system, you get a fully centralized data center to get a comprehensive look at all business operations, which you can then use to make well-informed business decisions for long-term growth.

Laundry Management Systems (LMS)

Laundry management systems are software programs designed to help laundromat business owners manage their businesses more efficiently.

Laundry management systems typically have features that include:

• An inventory management system to track what items are being sold and how many of each item is in stock

• A sales tracking system to keep track of revenue

• A customer management system to track customer orders and payments

• An employee management system to keep track of employee hours and wages

Point of Sale Systems (POS)

Point-of-sale systems are software programs that help businesses manage transactions. POS systems can be used for a variety of businesses, including laundromats.

POS systems typically have features that include:

• A system to process customer transactions

• Convenient payment options

• Ease of use for customers and employees

• Cloud-based software

What to Look for in a Laundromat POS

Download our infographic to learn how Cents, the industry-leading point of sale and business management system, helps laundromat owners improve business operations and save time and money.

Laundromat Card Systems

Laundromat card systems are a type of software used specifically by laundromat businesses. They allow customers to pay for their laundry services with a card or app, which makes the process more convenient and faster. It also makes it easier for business owners to collect and track payments. Some stores use only cashless payments and some use hybrid models that accept coins and cards.

Laundromat card systems typically have features that include:

• A way to process customer payments

• Ease of use for customers

• Convenient payment options

• Cloud-based software

• Cashless system

• No coin collecting (if the store is fully cashless)

Webinar: What You Need to Know About Cents Connect

In this webinar, we talked about how Cents payment systems will help bridge the gap between your machines and operations with the most integrated laundry experience in the industry.

All-in-One Systems

All-in-one systems are software programs that offer a comprehensive solution for businesses. All-in-one systems are becoming more popular in the laundromat industry and most providers are starting to transition their software into a single solution.

All-in-one systems typically have features that include:

• Laundry Management System (LMS)

• Point of Sale (POS)

• Laundromat Card System

• Customer relationship management

• Employee management

• Ways to track inventory levels

• Sales tracking system

One all-in-one laundromat software solution that is a partner with Laundromat Resource is Cents. Cents provides everything you need to grow your laundry business with tools like a point of sale, business management, pickup and delivery platform, machine integration, and more. Laundromat Resource is excited to have Cents offering a Laundromat Resource Pro Perk. 

Once you've chosen your software and provider, you can start reaping the benefits of improved efficiency and customer service. If you're ready to take your laundromat business to the next level, consider investing in laundromat software today!